Satisfaction guarantee

Full Satisfaction Guaranteed

If you buy a product from us and it does not meet your expectations (too large, too small etc.), you can return the product within 30 days - no questions asked.


In the event that you would need a different size, we will ship it to you at no additional cost. If you want to cancel a purchase, you will have the buying price transferred back to your account.


You want to return your Woombike?

1. Just fill in the return form

2. Pack the Woombike & enclose the return form in the box

3. A GLS-Shop-Return-Sticker was delivered with the old bicycle. Please bring the bike together with the sticker to the nearest GLS-Shop.


4. If you do not have the sticker, please send us the filled out return form per email. 


  Download return form here



We offer a 5 year Warranty period for frame and fork and 24 months on all components. We cover any obvious defects - not covered are damages caused by crashes or mis-usage of the products. All you need to do is send us a picture of the damage and we will help you quickly. In case you break something or get a part stolen from your bike, you can buy all components from us at cost. Please contact us through email.