* Full Satisfaction Guaranteed
If you buy a product from us and it does not meet your expectations (too large, too small etc.), you can return the product within 30 days - no questions asked.
In the event that you would need a different size, we will ship it to you at no additional cost. If you want to cancel a purchase, you will have the buying price transferred back to your account.
You want to return your Woombike?
1. Just fill in the return form
2. Pack the Woombike & enclose the return form in the box
3. A GLS-Shop-Return-Sticker was delivered with the old bicycle. Please bring the bike together with the sticker to the nearest GLS-Shop.
4. If you do not have the sticker, please send us the filled out return form per email.
| Download return form here
We offer a 5 year Warranty period for frame and fork and 24 months on all components. We cover any obvious defects - not covered are damages caused by crashes or mis-usage of the products. All you need to do is send us a picture of the damage and we will help you quickly. In case you break something or get a part stolen from your bike, you can buy all components from us at cost. Please contact us through email.